Multi-Factor Authentication

Security

EdbMails ensures highest level of security for your data and it will never store any credentials on its server. EdbMails uses secure migration as per the flow instructed by Microsoft. Your Office 365 credentials are not stored and safeguarded by OAuth 2.0 and TLS encryption during configurations and authentication.

Your IT (Organization) Security Policy

Due to your IT (company) security policy or for an additional security, you might have enabled Multi-factor authentication (MFA) for your Office 365. This is good news. However, following are few important steps you must know it before using your MFA based authentication for your Office 365 connection.

How to use MFA based authentication in EdbMails

With EdbMails you must use ‘App Password’, if Multi-Factor authentication (MFA) or two-step verification is enabled for your Office 365 account.

 Know steps to enable MFA and create ‘App Password’

Most common errors that may appear during connectors configuration

• Error:

  ‘The request failed. The remote server returned an error (401) Unauthorized’

  Resolution:

  Create and Use ‘App Password’ to authorize Office 365 login in EdbMails.

• Error:

  Connecting to remote server outlook.office365.com failed with the following error message: MI_RESULT_FAILED

  Resolution:

  • Disable security Default
  • Enable and Enforce MFA
  • Create app password.

  Create and Use ‘App Password’ to authorize Office 365 login in EdbMails.

• Error:

  ‘Connecting to remote server outlook.office365.com failed with the following error message: Basic Authorization failed for user’.

  Resolution:

  In some cases, even if you use ‘app password’, authorization will fail. This may happen due to the ‘security defaults’ settings enabled. ‘Security defaults’ settings will block the legacy authentication. To overcome this, disable the ‘security defaults’ settings in your Office 365.

  • Disable security Default
  • Enable and Enforce MFA
  • Create app password.