• User Manual

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User Manual

Multi-Factor Authentication (MFA) Enabled Authorization

Multi-Factor Authentication (MFA) is a security method that verifies a user’s identity by asking multiple credentials. It is a significant component of identity and access management (IAM). Unlike just asking for a username and password, MFA requires other additional credentials, such as a code from the user’s mobile phone, the answer to a security question, a fingerprint, or facial recognition.

MFA is an effective way to provide enhanced security. MFA creates multiple layers of security to increase the confidence that the user requesting access is who they claim to be.

EdbMails Security

EdbMails Office 365 connection requires global admin to login for migration. This is as per the flow guided by Microsoft. EdbMails is a Microsoft Approved Migration tool.

In particular, EdbMails ensures highest level of security for your data and it will never store any credentials on its server. EdbMails uses secure migration as per the flow instructed by Microsoft. Your emails are not stored or read by anyone. Your Office 365 credentials are not stored and safeguarded by OAuth 2.0 and TLS encryption during configurations and authentication.

Your IT (Organization) Security Policy

Due to your IT (company) security policy or for an additional security, you might have enabled Multi-factor authentication (MFA) for your Office 365. This is good news. However, following are few important steps you must know it before using your MFA based authentication for your Office 365 connection.

How to use MFA based authentication in EdbMails

With EdbMails you must use ‘App Password’, if Multi-Factor authentication (MFA) or two-step verification is enabled for your Office 365 account.

Most common errors that may appear during connectors configuration

  • Error: ‘The request failed. The remote server returned an error (401) Unauthorized’

    Resolution:

    Create and Use ‘App Password’ to authorize Office 365 login in EdbMails.

  • Error: Connecting to remote server outlook.office365.com failed with the following error message: MI_RESULT_FAILED

    Resolution:

    Create and Use ‘App Password’ to authorize Office 365 login in EdbMails.

  • Error: ‘Connecting to remote server outlook.office365.com failed with the following error message: Basic Authorization failed for user’.

    Resolution:

    In some cases, even if you use ‘app password’, authorization will fail. This may happen due to the ‘security defaults’ settings enabled. ‘Security defaults’ settings will block the legacy authentication. To overcome this, disable the ‘security defaults’ settings in your Office 365.