Office 365 Backup to PST Step by Step Guide

  1. To migrate single / multiple mailboxes, grant access rights to one service account in your Office 365. You can do this by setting impersonation rights to that account.

    Click here to know the steps to set Impersonation rights in Office 365

    a. Grant one service account with impersonation rights and migrate every mailboxes using this account. You need not impersonate all the users.
    b. Ensure that the impersonated user account has access permission to each associated Mailbox (Users).

  2. a. Download the EdbMails setup and install it on your computer. Download

    b. Double click the EdbMails setup (EdbMailsSetup.exe) to start the installation process.

    c. On the Welcome page, click 'Next >' to proceed. And to complete the installation, follow the instructions that appear on the installation wizard accordingly.


  3. Click the 'Start Your Free Trial' button

    Demo login EdbMails

  4. Select the Export Method as 'Office 365 Incremental Backup' and click 'Continue'


  5. a. Enter the Office 365 account credentials to connect to your Office 365 tenant and click 'Login to Office 365'. Before connecting to Office 365 make sure to set the impersonation rights to Office 365 user.

    Click here to know how to set the impersonation rights.


    b. After successful login, verify all the required Office 365 mailboxes are listed and click 'Continue'.


    c. Select the backup location by browsing to desired location and click 'OK'. (Note: In case of incremental backups you have to select the same folder as previous backups)


    d. Select all mailboxes that you wish to backup. You can also select the folders from the mailboxes that you wish to exclude during the backup, in the right pane. Afterwards, select 'Backup Mailboxes to PST Without Encryption' button


    e. Include or exclude mails by date, subject, attachment, to/from address, if necessary, using the filtering options and click “Backup Office 365 to PST”


    f. During the backup operation, detailed progress will be displayed as shown in the screenshot below


    h. Once the backup operation is completed, the message 'Verify the logs and backup location for the backup status' will be prompted.

Video Tutorial for Office 365 Backup