What are Regular and Shared mailboxes in Office 365?
In Office 365, regular and shared mailboxes are two types of email accounts that are used to manage email communications within an organization.
A regular mailbox is a standard email account that is assigned to an individual user. It is typically used for personal email communication and allows the user to send and receive emails, manage contacts, and schedule appointments.
A shared mailbox, on the other hand, is a mailbox that is used by multiple users within an organization. It enables a group of people to access a common email account and collaborate on managing its content. For example, a shared mailbox can be set up for a customer support team, where multiple agents can access and respond to customer inquiries from a single email account.
Shared mailboxes can be useful for teams that need to work together on managing a specific set of emails or for departments that need a central email address for communication with external parties. They can also be used to manage calendars and contacts that are shared across a team or department.
When you convert a user's mailbox to a Shared mailbox, all existing mail items, calendar events, and contacts are retained as they are. After the conversion, you can access the information by adding members to the Shared Mailbox. Instead of a single user accessing data, multiple people can access the same mailbox items in a Shared mailbox. The mail items can be accessed in the member’s Outlook account by adding a Shared mailbox to the Outlook profile.
