General FAQ

  1. How to run EdbMails demo / trial version for a quick test / review?

    You can run EdbMails demo / trial version for a quick test / review using 2 easy steps:

    Step 1: Download and install the EdbMails application
    Step 2: Click the "Start Your Free Trial" button as shown in the below screenshot

    Demo login EdbMails

  2. What is Incremental Migration?

    With incremental migration, only the newly added items (not yet considered for migration) from the source mailboxes are considered for the migration by comparing the previous migration data. There by it will avoid duplicate items, bandwidth and performance of the migration will be improved. However, note that the initial (first) migration is always full and during consecutive migrations to the same location, application will do the incremental check.

  3. What is Incremental backup?

    With incremental backup, only the newly added items (not yet considered for backup) from the source mailboxes are considered for the backup by comparing the previous backup data. There by it will avoid duplicate items, performance of the backup will be improved. However, note that the initial (first) backup is always full and during consecutive backup to the same location, application will do the incremental check.

  4. How fast I will receive the KEY after purchasing EdbMails license?

    EdbMails does not require any separate KEY to use the application after purchasing the license. That is, your account will be automatically upgraded to the type of the license that you have purchased. You need to download and install the application and login using the EdbMails account credentials (E-mail Address and password) that you have created during license purchase.

  5. What does demo / free trial have?

    Demo / Free trial can Export, Migrate and Backup 30 items from each and every folder maintaining the exact source Mailbox folder hierarchy. You can perform migration and backup of Office 365 and Live Exchange Server.

  6. How do I Reset My Password?

    Click here for Forgot Password link and provide the particulars.

    Note:
    You will receive an email for the password changes with further instructions.
    If you didn't get the email then wait for sometime or check your spam folder to make sure it didn't end up there.

  7. Do you provide the guarantee on EdbMails recovery and migration working?

    EdbMails guarantees money back within 30 days of its purchase on all the products. However, we recommend you to use Free Trial version to verify the export and migration operations, prior to purchase the license.

  8. Do I need to install Microsoft Outlook for EDB to Live Exchange and Office 365 migration?

    EdbMails doesn't need Microsoft Outlook dependency for EDB to Live Exchange and Office 365 migration. However, if you want to extract PST file from your EDB file then you need to install Outlook on your computer.

  9. Do I need a separate download / setup for Recoveries, Backup, Migration etc?

    NO. EdbMails is a Single Setup for all the below products, EdbMails Comprises of:
    a. EDB Recovery and Migration
    b. Live Exchange Migration
    c. Office 365 Incremental Backup
    d. Office 365 Migration
    e. Live Exchange Incremental Backup
    f. Live Exchange Migration
    g. OST Recovery and Migration
    h. PST Recovery and Migration
    i. MBOX Export and Migration
    j. NSF Export and Migration

  10. Is Internet connection required for EdbMails Offline Recoveries?

    To ensure the security of your application access, EdbMails requires Internet connection ONLY to authenticate your login credentials. Upon successful login, during OFFLINE recovery, EdbMails doesn't require Internet connection. However, for Backup and Migration, you must have Internet connection.

  11. I am using Windows 10 and EdbMails does not see the networked drives mounted. Why?

    This might be due to the reason that EdbMails application runs in elevated mode and your mapped drives are only available for the non-elevated access.

    To resolve the issue use the 'net use' command to map the drives.

    Steps:

    1. Run the Command Prompt (CMD) as 'Run as administrator'

    2. Execute the below command in Command Prompt (CMD)

    Syntax:

    net use z: \\remotepc\sharename

    The above command maps the drive letter Z: to the network share \\remotepc\sharename. Wherein 'remotepc' can be replaced with your remote computer name or IP address and you can replace 'sharename' with your desired name.

    Note:

    1. Ensure to disconnect if the drive Z: is already mapped, before you run the 'net use' command.

    2. Instead of Z:, you can use any other letter for mapped drive.

    3. If it prompts to supply the credentials of an account authorized to access the share then enter the credentials accordingly.

  12. How can I report error and send trace logs to EdbMails technical support?

    You can do this by using 'Report Error' feature. You can find this option at the top right corner of the EdbMails main screen (refer the below screenshot).
    edb to pst report error

  13. I would like to send the complete log / trace file to EdbMails Tech support. How do I do that?

    Follow the below steps to send the complete log / trace file ("mailtrace.txt").

    1. Open the Run dialog. Press ? Win + R on your keyboard.
    mailtrace file

    2. To Open the log / trace file location. Type "%localappdata%/EdbMails/" into the Run dialog and click OK.

    3. From the location it opened, find for the "mailtrace.txt" file and send this file to EdbMails Tech support.
    mailtrace file

  14. How do I view my emails in the application?

    After the successful login, select the EDB file that you wish to recover in the screen that is displayed. Upon successful recovery, the main screen will be displayed with the Mailboxes and its folders. Navigate through the Tree view and locate the folders as shown in the below screen.
    edb to pst view emails
    Double click the required folder(s) (Inbox, Outbox, Sent Items etc.) to the view the emails.

  15. I'm opening PST file in my Outlook 2000 after the export operation, the email body is empty. Why?

    This might be due to compatibility issue with Outlook 2000, we recommend you to open the PST file using higher versions of Outlook.

  16. Is there a way I can apply filters (include / exclude) for export and migration operations?

    You can apply filters (include / exclude) for export and migration operations based on From, To, CC, BCC, Subject, Attachment Name, Received and Sent dates.
    Click here to know the steps to apply filters

  17. How do I extract only the email sent to a particular domain irrespective of the send Mailbox?

    Under the 'Settings', to extract the items from a particular domain, enter the domain name (Example: mydomain.com) in the To address field as shown below.
    Include exclude domain

  18. How can I split the PST files in smaller chunks (smaller size), for email export?

    Under the 'Settings', select the option set the size of the PST file set the size of the PST file, and set the desired size for the PST file split.
    Check Split PST file after [xxxx] GB

  19. How can I increase storage capacity of PST for Outlook 2003, 2007, 2010, 2013 and 2016?

  20. How do I export my Mailbox to a single PST file (without PST file split), using EdbMails EDB to PST recovery software?

    Under the 'Settings', uncheck the option Uncheck Option and export your Mailbox items to a single PST file.
    Uncheck Split PST file after [xxxx] GB

    Note: We recommend you to opt for PST file splitting to a higher size value such as 4GB etc., if you have huge amount of mail items in your Mailbox.

  21. How many mails can I export using my EdbMails Trial account?

    EdbMails allows you to export upto 30 items from each and every folder in your EDB file, using your trial account. If you want to verify mails on each and every folders then you can select the particular folder one by one and export them by right clicking on it.
    Trial account

  22. How do I save an email item into EML, MHT, HTML file?

    Right click on the mail item that you wish to save and select the appropriate file type (EML, MHT, HTML) as shown below.
    save mail to EML, MSG, MHT, HTML, TXT or .RTF

  23. In trial version when I export contacts, PST file is created with a size of 256 KB. Where can i see the contact details?

    Open MS Outlook, right click on any of the Mailbox and click on "Open Outlook Data File" and then select the exported PST file as shown in the below screen.

    Open Outlook Data File

    Now click on the contact icon to view the contact details as shown in the below screen

    View Contact

  24. How to configure my Firewall to work with EdbMails?

  25. Steps to configure the Proxy Settings if your computer connects through a Proxy server.

    1. Click the 'Proxy Settings' button which is present in the login screen as shown below.
    proxy settings

    2. Select the 'Manually Set Proxy' option from the 'Proxy Settings' screen that appears as shown below.
    manuallysetproxy

    3. Enter your Proxy Server Address and its Port as shown below.
    proxyaddress

    4. If your Proxy Server is configured with Password then enter the details by selecting the checkbox 'Proxy Server requires password' as shown below.
    proxyaddress

    Note: If you are behind Firewall, click here to know how to configure Firewall for EdbMails.

  26. I am receiving error 'Event Name: CLR20r3' during EdbMails installation. How can I fix this?

    If your unable to run the EdbMails application or you got the error (Problem Event Name: CLR20r3) then it means the Microsoft .NET Framework on your computer is corrupted or has some problem

    clr20r3-error

    Download and Install Microsoft .NET Framework from the below link:
    https://www.microsoft.com/net/download/dotnet-framework-runtime
    After Installing .NET Framework, reboot your computer.

    Reinstall EdbMails application
    Now you should be able to run the EdbMails application without any issues.
    If you are still unable to run the EdbMails application:
    If your computer has a different language settings other than the English then you should change it to English language since it can cause this problem. You can change the system language in the language settings which can be found in the control panel on your computer.
    After changing system language settings, reboot your computer.
    Reinstall EdbMails application

  27. Why EdbMails application is flagged by Windows Defender Smartscreen and how to proceed?

    The prompt that Windows defender shows is only related to reputation that it builds according to the number of installs by users.

    Please be assured that EdbMails application is safe. Our Setup file has code signing, which is a process of digitally signing executable and scripts to confirm the software author and guarantee that the code has not been altered or corrupted since it was signed.

    Digital signatures on the Setup file can be verified by right clicking executable file and checking Properties->'Digital Signatures' tab for the details.

    Steps to allow EdbMails setup:

    1. Click the 'More info' button as shown below
    defender-1

    2. Click the 'Run Anyway' button to proceed.
    defender-1

  28. Does EdbMails support Partnership Program?

    Yes. EdbMails supports Partnership Program. Click here to know more.

  29. Do I need to create the Profile in my Outlook for a successful PST export operation?

    Yes. Follow the below steps to create the Profile in your Outlook.

    1. Quit your Outlook if it is open.

    2. Go to your system’s control panel.

    3. Open Mail. (Tip – the location depends on the OS, but it is usually in the Accounts or Internet section. If you still cannot find it, try the search bar.)
    controlpanel

    4. When the Mail window pops up, you will see the name of the current profile in the title bar.

    5. Click on ‘Show Profiles’. Here you will see all your profiles – the default one including.
    showprofile

    6. To add a profile, click on ‘Add’
    addprofile

    7. Select a name and click on ‘OK’.
    createprofile

    8. Setup an email account for that profile, from the pop-up window.
    setupprofile

    9. When you have finished, click on ‘Finish’.

    10. Choose the option 'Prompt for a profile to be used' or change the profile you are using by default from the dropdown menu. Click on ‘OK’.
    promptprofile

  30. Is there any Log / Report for the export / migration operation?

    For every export / migration operation, application will create Logs. Click the 'View Log' button to view the latest log as shown in the below screenshot.

    viewlog

    Note: To view the earlier operation logs, locate the application installation location and open the 'Session' folder. You can find the respective log files in the folder.

Buy License

  1. What is the difference between the Personal, Corporate Premium and Technical license?

    Personal Edition
    Personal Edition is for Personal / Home Business / Government / Educational Institutions. Personal edition can be installed on limited number of computers (upto 2 computers). Personal edition users can only export EDB to PST file and it will not support EDB to Office 365 and EDB to Live Exchange Server migration. Personal edition comes with EdbMails Technical support assistance.

    Corporate Premium Edition
    Corporate Premium Edition is for Corporate / Small and Medium enterprises / Government / Educational Institutions. Corporate Premium edition users can uninterruptedly export EDB to PST and can perform EDB to Office 365 and EDB to Live Exchange Server migration seamlessly. Corporate Premium edition users will not have any restriction on number of computer installation and can install the application on multiple computers. Corporate Premium edition comes with complete 24/7 EdbMails Technical support assistance.

    Technical Edition
    Technical edition is for Data Recovery Companies and it can be used for providing data extraction service to the customers. Technical edition users can uninterruptedly export EDB to PST and can perform EDB to Office 365 and EDB to Live Exchange Server migration seamlessly. Technical edition users will not have any restriction on number of computer installation and can install the application on multiple computers. Technical edition comes with complete 24/7 EdbMails Technical support assistance. It has life time support and upgrade with no additional cost.

  2. I don't have PayPal account. Can I purchase EdbMails license using credit / debit card?

    Yes. You can purchase EdbMails license using credit / debit card. To pay with credit / debit card directly, click the button 'Pay with Credit Card' as shown below.
    Pay with credit card / debit card

  3. Can I purchase EdbMails license through Wire Transfer?

    To purchase the EdbMails license through wire transfer Or Pay with Amazon, Please follow the below steps:
    Step 1 : Please select the Payment method 1 as shown in the below image
    Pay with credit card / debit card

    Step 2 : In the Popup screen, Select the "Other Methods" and select the "Wire Transfer" Or "Pay with Amazon" as shown in the below image
    Bank wire transfer

  4. Can I purchase EdbMails license through "Pay with Amazon"?

    To purchase the EdbMails license through "Pay with Amazon", Please follow the below steps:
    Step 1 : Please select the Payment method 1 as shown in the below image
    Pay with credit card / debit card

    Step 2 : In the Popup screen, Select the "Other Methods" and select the "Pay with Amazon" as shown in the below image
    Bank wire transfer

  5. Can I purchase EdbMails license through "AliPay"?

    To purchase the EdbMails license through "AliPay", Please follow the below steps:
    Step 1 : Select the country as China as shown in the below image:
    select-country

    Step 2 : In the Popup screen, Select the "Other Methods" and select the "AliPay" as shown in the below image
    alipay

  6. Can I purchase EdbMails license using PayPal?

    Yes. You can purchase EdbMails license using PayPal as explained below:
    To pay with PayPal directly, we have two payment methods, Please select the Payment method 2 as highlighted in the below image:
    Pay with credit card / debit card

  7. Do I need to pay and upgrade the EdbMails license every year?

    EdbMails recovery and migration license is for the Lifetime. There is no need to pay for the software upgrades and 24/7 technical support every year after the license purchase.