Account / Login FAQ's

  1. How to run EdbMails demo / trial version for a quick test / review?

    You can run EdbMails demo / trial version for a quick test / review using 2 easy steps:

    Step 1: Download and install the EdbMails application
    Step 2: Click the "Start Your Free Trial" button as shown in the below screenshot

    Demo login EdbMails

  2. How fast I will receive the KEY after purchasing EdbMails license?

    EdbMails does not require any separate KEY to use the application after purchasing the license. That is, your account will be automatically upgraded to the type of the license that you have purchased. You need to download and install the application and login using the EdbMails account credentials (E-mail Address and password) that you have created during license purchase.

  3. I have purchased the license and made a payment via PayPal but it has sent an eCheque instead of an instant payment. Do I need to wait until a week to get the application license as PayPal may take a week or more to clear the payment?

    No need to wait for a week for the application activation. Upon receiving eCheque payment confirmation, we will activate your account without delay. However, If there is any delay in activation, kindly contact our support with the details.

  4. How do I change my password and profile details?

    Login to your account here and hover on your email address at the top right corner. Click the 'My Profile' menu to goto change your password or other profile details page.
    My profile

  5. How do I upgrade my EDB, OST, PST recovery and migration license?

    Step 1: Login to your EdbMails account

    Step 2: Select the 'Upgrade License'
    upgrade license

    Step 3: Choose higher plans and proceed.

    Choose higher plans and procced

  6. How do I cancel my subscription?

    You can cancel your subscription at any time by following the steps below:

    Step 1: Login to your EdbMails account

    Step 2: Select the 'Upgrade License'
    upgrade license

    Step 3: Click the 'Cancel Subscription' to cancel your subscription.

    Upgrade your license

  7. How do I upgrade my Live Exchange, Office 365 and IMAP migration license?

    Step 1: Login to your account. Click the 'Upgrade License' menu as shown below.

    upgrade license

    Step 2: Click the 'Upgrade License' Button.

    Upgrade your license

    Step 3: Enter the number of mailboxes and proceed.

    Enter the number of mailboxes and proceed

  8. I'm willing to buy EdbMails application license, please let me know the main difference between the Personal, Corporate Premium and Technical license.

    Personal Edition
    Personal Edition is for Corporate, Small and Medium enterprises, Government and Educational Institutions. Personal edition can be installed on limited number of computers for non-commercial usage. Personal edition users can only export EDB to PST file and it will not support EDB to Office 365 and EDB to Live Exchange Server migration. Personal edition comes with EdbMails Technical support assistance.

    Corporate Premium Edition
    The Corporate Premium Edition is an extended version of Personal Edition. Corporate Premium edition users can uninterruptedly export EDB to PST and can perform EDB to Office 365 and EDB to Live Exchange Server migration seamlessly. Corporate Premium edition users will not have any restriction on number of computer installation and can install the application on multiple computers. Corporate Premium edition comes with complete 24/7 EdbMails Technical support assistance.

    Technical Edition
    Technical edition is for Data Recovery Companies and it can be used for providing data extraction service to the customers. Technical edition users can uninterruptedly export EDB to PST and can perform EDB to Office 365 and EDB to Live Exchange Server migration seamlessly. Technical edition users will not have any restriction on number of computer installation and can install the application on multiple computers. Technical edition comes with complete 24/7 EdbMails Technical support assistance. It has life time support and upgrade with no additional cost.

  9. How do I send my queries to EdbMails?

    Click here to send your queries to EdbMails Tech Support.

  10. EdbMails requires login. That means, EdbMails keep my database details on Cloud?

    No. EdbMails requires login to ensure your account access security. EdbMails will not keep your database details on cloud.

  11. How do I view my license?

    Login to your account here and hover on your email address at the top right corner. Click the 'Invoices' menu.
    View/Pay Invoices

    Your license details will be displayed in Product Details page.
    Product Details

  12. How do I print my Invoice?

    Login to your account here and hover on your email address at the top right corner. Click the 'Invoices' menu.
    View/Pay Invoices

    Click the 'View Invoices' button in the Product Details page.
    View Invoices

    Click the 'Print' icon to print the invoice.
    Print Invoices

  13. Do you send key to use the application once I purchase the license?

    No. EdbMails does not require any key to use the application. Upon purchasing the license, the application will automatically starts working as per your license type. Login to the EdbMails application using the credentials (E-mail address and Password) that you have used during license purchase.

  14. How do I change my Invoice?

    Login to your account here and hover on your email address at the top right corner. Click the 'My Profile' menu.
    My profile
    To have the invoice in your company name, you can change the "First Name" to your company name. Also if you need Customer VAT Number you can mention the "VAT Number". Then submit the changes.
    Change account details

    To print the updated Invoice, click the 'Invoices' menu from the top right corner.
    View/Pay Invoices

    In the next page you will be getting Invoice details page, Here you have the option to print the Invoice.
    Print Invoice

  15. How do I upgrade my license?

    Step 1: Login to your account here

    Step 2: Hover on your email address at the top right corner. Click the 'Upgrade License' menu.
    Upgrade License

    Step 3: Click the 'Upgrade License' Button.
    upgrade from Personal to Corporate

    Step 4: In the next page, choose the license type and proceed with upgrade.
    upgrade from Personal to Corporate

  16. I have purchased EDB Recovery license. Dose this support other Recoveries and migration such as OST, PST, Exchange Backup etc?

    For other Recoveries and migration such as OST, PST, Exchange / Office 365 Backup etc., you need to purchase the license separately.

  17. I have purchased EDB Recovery license. How can I purchase other recoveries, migration and backup?

    Follow the below steps:

    Step 1: Login to your account
    user-login

    Step 2: Click the 'Pricing' menu.
    buy-other-license

    Step 3: Select the required License edition and click the ‘Buy Now’ button and proceed
    buy-other-license

  18. Can I pay with PayPal at EdbMails?

    Yes, EdbMails does accept PayPal. In the EdbMails Order page, select the 'Click here to pay using PayPal' option as shown below.

    buy-other-license

  19. Does EdbMails website take PayPal for payment?

    Yes, EdbMails does accept PayPal. In the EdbMails Order page, select the 'Click here to pay using PayPal' option as shown below.

    buy-other-license