Account / Login FAQ's

  1. How to run EdbMails demo / trial version for a quick test / review?

    You can run EdbMails demo / trial version for a quick test / review using 2 easy steps:

    Step 1: Download and install the EdbMails application
    Step 2: Click the 'Start Your Free Trial' button as shown in the below screenshot

    Demo login EdbMails

  2. How fast I will receive the KEY after purchasing EdbMails license?

    EdbMails does not require any separate KEY to use the application after purchasing the license. That is, your account will be automatically upgraded to the type of the license that you have purchased. You need to download and install the application and login using the EdbMails account credentials (E-mail Address and password) that you have created during license purchase.

  3. I have purchased the license and PayPal has sent an eCheque instead of an instant payment. Do I need to wait to get the application license?

    No need to wait for the application activation. Upon receiving eCheque payment confirmation, we will activate your account without any delay. However, if there is any delay in activation, kindly contact our support with the details.

  4. How do I change my password and profile details?

    Login to your account. Click the 'My Profile' menu to change your password and profile details.

    My profile

  5. How do I upgrade my EDB, OST, PST recovery and migration license?

    Step 1: Login to your account. Click the 'Upgrade License' menu as shown below.

    upgrade license

    Step 2: Click the 'Upgrade License' Button.

    Upgrade your license

    Step 3: Choose higher plans and proceed.

    Choose higher plans and proceed

  6. How do I upgrade my Live Exchange, Office 365 and IMAP migration license?

    Step 1: Login to your account. Click the 'Upgrade License' menu as shown below.

    upgrade license

    Step 2: Click the 'Upgrade License' Button.

    Upgrade your license

    Step 3: Enter the number of mailboxes and proceed.

    Enter the number of mailboxes and proceed

  7. What is the difference between the Personal, Corporate and Technical license.

    Personal Edition
    Personal Edition is for Corporate, Small and Medium enterprises, Government and Educational Institutions. Personal edition can be installed on limited number of computers for non-commercial usage. Personal edition users can only export EDB to PST file and it will not support EDB to Office 365 and EDB to Live Exchange Server migration. Personal edition comes with EdbMails Technical support assistance.

    Corporate Edition
    The Corporate edition is an extended version of Personal edition. Corporate edition users can uninterruptedly export EDB to PST and can perform EDB to Office 365 and EDB to Live Exchange Server migration seamlessly. Corporate edition users will not have any restriction on number of computer installation and can install the application on multiple computers. Corporate edition comes with complete 24/7 EdbMails Technical support assistance.

    Technical Edition
    Technical edition is for Data Recovery Companies and it can be used for providing data extraction service to the customers. Technical edition users can uninterruptedly export EDB to PST and can perform EDB to Office 365 and EDB to Live Exchange Server migration seamlessly. Technical edition users will not have any restriction on number of computer installation and can install the application on multiple computers. Technical edition comes with complete 24/7 EdbMails Technical support assistance. It has life time support and upgrade with no additional cost.

  8. How do I send my queries to EdbMails?

    Click here to send your queries to EdbMails Tech Support.

  9. EdbMails requires login. That means, EdbMails keep my database details on Cloud?

    No. EdbMails requires login to ensure your account access security. EdbMails will not keep your database details on cloud.

  10. How do I print my Invoice?

    Login to your account. Click the 'Invoices' menu.

    View/Pay Invoices

    Under invoice details page, you can print the invoice as shown below.

    Print Invoices

  11. Can I update my invoice with additional details such as address, company name?

    Login to your account. Click the 'My Profile' menu.

    My profile

    To have the invoice in your company name, you can change the 'Full Name' to your company name. Also, you can add the 'VAT Number' and submit.

    Change account details

    To print the updated Invoice, click the 'Invoices' menu.

    View/Pay Invoices

    In the next page, you can print the invoice as shown below.

    Print Invoice

  12. I have purchased EDB Recovery license. Does this support other Recoveries and migration such as OST, PST, Exchange Backup etc?

    For other recoveries and migration, you need to buy license separately.

  13. I have purchased EDB Recovery license. How can I purchase other recoveries, migration and backup?

    Follow the below steps:

    Step 1: Login to your account

    user-login

    Step 2: Click the 'Pricing' menu.

    buy-other-license

    Step 3: Select the required License edition and click the ‘Buy Now’ button and proceed

    buy-other-license