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1. I have purchased the license and made a payment via PayPal but it has sent an eCheque instead of an instant payment. Do I need to wait until a week to get the application license as PayPal may take a week or more to clear the payment?

   No need to wait for a week for the application activation. Upon receiving eCheque payment confirmation, we will activate your account without delay. However, If there is any delay in activation, kindly contact our support with the details.

   

2. How do I change my password and profile details?

   Login to your account here and hover on your email address at the top right corner. Click the 'My Profile' menu to goto change your password or other profile details page.
   

   

3. How to upgrade from Personal edition to Corporate Premium edition?

   Login to your account here and hover on your email address at the top right corner. Click the 'Upgrade License' menu.
   
   There click the 'Upgrade License' Button.
   
   In the next page choose Corporate Premium license and proceed to the payment page.

   

   

4. I'm willing to buy EdbMails application license, please let me know the main difference between the Personal, Corporate Premium and Technical license.

   Personal Edition
   Personal Edition is for Corporate, Small and Medium enterprises, Government and Educational Institutions. Personal edition can be installed on limited number of computers for non-commercial usage. Personal edition users can only export EDB to PST file and it will not support EDB to Office 365 and EDB to Live Exchange Server migration. Personal edition comes with EdbMails Technical support assistance.

   Corporate Premium Edition
   The Corporate Premium Edition is an extended version of Personal Edition. Corporate Premium edition users can uninterruptedly export EDB to PST and can perform EDB to Office 365 and EDB to Live Exchange Server migration seamlessly. Corporate Premium edition users will not have any restriction on number of computer installation and can install the application on multiple computers. Corporate Premium edition comes with complete 24/7 EdbMails Technical support assistance.

   Technical Edition
   Technical edition is for Data Recovery Companies and it can be used for providing data extraction service to the customers. Technical edition users can uninterruptedly export EDB to PST and can perform EDB to Office 365 and EDB to Live Exchange Server migration seamlessly. Technical edition users will not have any restriction on number of computer installation and can install the application on multiple computers. Technical edition comes with complete 24/7 EdbMails Technical support assistance. It has life time support and upgrade with no additional cost.

   

5. How do I send my queries to EdbMails?

   Click here to send your queries to EdbMails Tech Support.

   

6. EdbMails requires login. That means, EdbMails keep my database details on Cloud?

   No. EdbMails requires login to ensure your account access security. It is just limited to application login authentication and EdbMails will not keep your database details on cloud. EdbMails is an OFFLINE EDB to PST recovery tool.

   

7. How do I print my Invoice?

   Login to your account here and hover on your email address at the top right corner. Click the 'Invoices' menu.

   
   Under Invoice details page, you have the option to print the Invoice.
   

   

8. Do you send key to use the application once I purchase the license?

   No. EdbMails does not require any key to use the application. Once you purchase the license, the application will be automatically starts working as per your license type.

   

9. How do I change my Invoice?

   Login to your account here and hover on your email address at the top right corner. Click the 'My Profile' menu.
   
   To have the invoice in your company name, you can change the "First Name" to your company name. Also if you need Customer VAT Number you can mention the "VAT Number". Then submit the changes.
   

   To print the updated Invoice, click the 'Invoices' menu from the top right corner.
   

   In the next page you will be getting Invoice details page, Here you have the option to print the Invoice.
   

   

10. How do I upgrade my license?

    Login to your account here and hover on your email address at the top right corner. Click the 'Upgrade License' menu.
    
    Click the 'Upgrade License' Button.
    
    In the next page, choose the license type and proceed with upgrade.
    

    

11. I have purchased EDB Recovery license. Dose this support OST / Outlook PST Recovery?

    For OST and Outlook PST recovery you need to purchase the license separately.

    

12. I have purchased EDB Recovery license. How can I purchase other recoveries like OST Recovery, Outlook PST Recovery?

    Follow the below steps:

    Step 1: Login to your account
    

    Step 2: Click the 'Buy' menu.
    

    Step 3: Select the required License edition of OST Recovery / PST Recovery and click ‘Buy Now’ button and proceed