EdbMails Login and Account - Frequently Asked Questions

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Products
Exchange EDB / Email Recovery Tools
- EDB Recovery and MigrationRecover EDB to PST, EDB to Office 365 and Exchange NO Duplicate Migration
- OST Recovery and MigrationRecover OST to PST, OST to Office 365 and Exchange Migration
- PST Recovery and MigrationRecover Outlook PST, PST to Office 365 and Exchange Migration
- MBOX Export and MigrationExport MBOX to PST, MBOX to Office 365 and Exchange Migration
- NSF Export and MigrationExport NSF to PST, NSF to Office 365 and Exchange Migration
- EML to PST ExportEML files export to Outlook PST format
- PST to MSG ExportOutlook PST files export to MSG format
- MSG to PST ExportExport MSG files Outlook PST files
Exchange and Office 365 Migration
- Exchange Server MigrationMigrate Exchange 2007, 2010, 2013, 2016, 2019 to Office 365 tenants. Also, migrate between Exchange servers and PST
- Office 365 MigrationMigrate Source Office 365 tenants to Destination Office 365 tenants. Also, migrate to Exchange Server and PST
- IMAP Email Backup & MigrationMigrate all IMAP email servers (Gmail, Zimbra, Zoho, Yahoo etc.), Office 365, Exchange and Backup to Outlook PST
- SharePoint Online MigrationMigrate documents, files and folders from SharePoint sites
- OneDrive for Business MigrationMigrate documents, files and folders from OneDrive
- Microsoft Teams MigrationMigrate Teams, documents, files and folders etc.
Exchange and Office 365 Backup
- Office 365 BackupIncremental, Granular, Encrypted and Compressed Office 365 Mailboxes Backup
- Exchange Server BackupIncremental, Granular, Encrypted and Compressed Exchange Mailboxes Backup
- SharePoint, OneDrive & Teams BackupBackup Online site collections, Team sites, Office 365 groups, all documents etc.
- Duplicate Remover - Office 365, Exchange, IMAP & Outlook Remove duplicate emails, calendars, contacts, journal etc. from Office 365, Exchange, IMAP, Outlook, Gmail, Zimbra, Zoho Mail etc.
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Features
Video Tutorials
Free Tools
FAQ
Knowledge Base

Account / Login FAQ's

How to run the EdbMails free trial for a quick test or review?
You can run EdbMails demo / trial version for a quick test / review using 2 easy steps:
Step 1: Download and install the EdbMails application
Step 2: Click the "Start Your Free Trial" button as shown in the screenshot below
How soon will I receive the license key after purchasing EdbMails??
EdbMails does not require a separate license key after purchase. Once you complete your payment, your account is automatically upgraded to the license type you purchased. Simply download and install the application, then log in using the EdbMails account credentials (email address and password) you created during the purchase process.
I purchased the license via PayPal, but it was sent as an eCheque. Do I need to wait a week or more for the application license?
You do not need to wait a week for activation. Once we receive confirmation of your eCheque payment, your account will be activated immediately. In case of any delay, please contact our support team with your payment details, and we will assist you promptly.
How do I change my password and profile details?
Log in to your account and hover on your email address at the top-right corner. Click on the 'My Profile' menu to access the page where you can update your password and other profile details.
How do I upgrade my EDB, OST, or PST recovery and migration license?
Step 1: Login in to your account on the EdbMails website.
Step 2: Click on your profile and select ‘Upgrade License’.
Step 3: In the license row, click the ‘Upgrade License’ button.
Step 4: Select the required higher plan and click the ‘Pay Now’ button.
After successful payment, close the application and relaunch it for the license upgrade to propagate.
Download and install the latest version of the EdbMails application if you are using old version.
How do I upgrade my Live Exchange, Office 365 and IMAP migration license?
Step 1: Login to your account. Click the 'Upgrade License' menu as shown below.
Step 2: Click the 'Upgrade License' Button.
Step 3: Enter the number of mailboxes and complete the payment.
I'm willing to buy an EdbMails application license. Can you please explain the main differences between the Personal edition, Corporate Premium, and Technical editions?
1. Personal Edition
Personal Edition is for Corporate, Small and Medium enterprises, Government and Educational Institutions. Personal edition can be installed on limited number of computers for non-commercial usage. Personal edition users can only export EDB to PST file and it will not support EDB to Office 365 and EDB to Live Exchange Server migration. Personal edition comes with EdbMails Technical support assistance.
2. Corporate Premium
The Corporate Premium Edition is an extended version of Personal Edition. Corporate Premium edition users can uninterruptedly export EDB to PST and can perform EDB to Office 365 and EDB to Live Exchange Server migration seamlessly. Corporate Premium edition users will not have any restriction on number of computer installation and can install the application on multiple computers. Corporate Premium edition comes with complete 24/7 EdbMails Technical support assistance.
3. Technical Edition
Technical edition is for Data Recovery Companies and it can be used for providing data extraction service to the customers. Technical edition users can uninterruptedly export EDB to PST and can perform EDB to Office 365 and EDB to Live Exchange Server migration seamlessly. Technical edition users will not have any restriction on number of computer installation and can install the application on multiple computers. Technical edition comes with complete 24/7 EdbMails Technical support assistance. It has life time support and upgrade with no additional cost.
How do I send my queries to EdbMails?
Click here to contact EdbMails Technical Support and submit your queries.
EdbMails requires login. Does that mean my database details are stored on the cloud?
No. EdbMails requires login only to secure your account access. Your database details are not stored on the cloud
How do I view my license?
Log in to your account, hover on your email address at the top-right corner, and select the 'Invoices' menu.
Your license details will be displayed in Product Details page.
How do I print my Invoice?
Login to your account, hover on your email address at the top right corner. Click the 'Invoices' menu.
Click the 'View Invoices' button in the Product Details page.
Click the 'Print' icon to print.
Do you send a key to use the application after purchasing the license?
No. EdbMails does not require a separate key. Once you purchase a license, the application automatically activates according to your license type. Simply log in to the EdbMails application using the email address and password that you have used during license purchase.
How do I change my Invoice?
Login to your account, hover on your email address at the top right corner. Click the 'My Profile' menu.
To have the invoice in your company name, you can change the "First Name" to your company name. Also if you need Customer VAT Number you can mention the "VAT Number". Then submit the changes.

To print the updated Invoice, click the 'Invoices' menu from the top right corner.
On the next page, you will see your invoice details. Here, you have the option to print the invoice.
How do I upgrade my license?
Step 1: Login to your account
Step 2: Hover on your email address at the top right corner. Click the 'Upgrade License' menu.
Step 3: Click the 'Upgrade License' Button.
Step 4: Enter the number of mailboxes and complete the payment.
I have purchased the EDB Recovery license. Does it support other recoveries and migrations, such as OST, PST, or Exchange/Office 365 Backup?
No. For other recoveries and migrations such as OST, PST, or Exchange/Office 365 Backup, you need to purchase the respective licenses separately.
I have purchased EDB Recovery license. How can I purchase other recoveries, migration and backup?
Follow the below steps:
Step 1: Login to your account
Step 2: Click on the 'Pricing' menu.
Step 3: Choose your License edition and click the ‘Buy Now’ button and proceed.
Can I pay with PayPal at EdbMails?
Yes, EdbMails does accept PayPal. In the EdbMails Order page, select the 'Click here' to pay using PayPal option as shown below.
Does EdbMails website take PayPal for payment?
Yes, EdbMails does accept PayPal. In the EdbMails Order page, select the 'Click here to pay using PayPal' option as shown below.

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