Find quick answers to your queries.

EDB to Office 365. EDB to Live Exchange Server. EDB to PST Converter FAQ's

EDB to PST Converter

  1. I have Exchange database backup and my server has crashed. Does EdbMails requires Exchange Server or Active directory (AD) to recover / restore my database?

    No. EdbMails does not require Exchange server or Active directory to recover / restore your Exchange Server database (EDB file). You can install EdbMails on any Windows computer and recover your database without any dependency of Exchange server.

  2. Do I need to download separate setups for EDB to PST, EDB to Office 365 and EDB to Live Exchange Server Migration?

    No. There is only ONE EdbMails Setup comprises of all the functionalities such as EDB to PST, EDB to Office 365 and EDB to Live Exchange Server Migration.

  3. Should I have Outlook installed on the computer where I'm running EdbMails for EDB to PST operation?

    For exporting EDB to Outlook PST file, you need to install Outlook on your computer. However, for Live Exchange and Office 365 Migration there is no Outlook dependency is needed..

  4. How do I export Mailboxes / Folders to PST files using EdbMails?

    Right click on the Mailbox or Folder that you wish to export as shown in the below screenshot.
    Trial account

  5. Domain controller is down, need to export Exchange to PST. Can I do that using EdbMails?

    Yes. EdbMails is capable to perform Exchange EDB to PST export operation when your domain controller is down.

  6. Is it possible to export multiple mailboxes to .pst at once?

    Yes. You can export multiple mailboxes at once by using 'Export Selected Mailboxes / Folders to PST / Office 365 / Live Exchange' option. Please refer the below screenshot for details.
    Export All Mailboxes to pst

  7. How do I save selected Mailbox folders into PST file?

    Right click the folder (Inbox, Outbox, Sent Items etc.) that you wish to save into PST file and select the popup menu item "Export Selected Mailboxes / Folders to PST / Office 365 / Live Exchange" to save the emails into PST file.
    edb to pst selected mailbox

  8. How do I recover my completely deleted Mailbox items?

    Click the "Show All the folders" check box which is present below the Tree view as shown below
    Recover the deleted items Exchange EDB file
    Expand the mailbox and navigate to "Recoverable Items" Folder as shown.
    Extract the deleted items form Exchange EDB file
    Click the "Deletions" folder to view the deleted mails.
    Select the "Deletions" folder and export.

  9. Does EdbMails extracts mails from the Exchange database (EDB) file which is having Non-English (Unicode) characters?

    Yes. EdbMails is designed to support Exchange database (EDB) file with all the English and Non English (Unicode) characters. If you observe any character conversion issue, you may change your "System locale" to "English" and verify. Refer below screenshot to set the desired System locale using "Region And Language" option which is present in your system Control Panel.
    Export All Mailboxes to pst

  10. Can I perform Exchange Server Migration using EdbMails application?

    Yes. You can perform direct Live Exchange Server migration using EdbMails Live Exchange Server Migration option.
    Mails from PST to Exchange Server

  11. When I try to open the EDB file, I am getting the message "Unable to fetch the EDB file details. Reason: EDB attach / open has failed". Why?

    This issue may arise if the required dependency components are not available on your computer. Please refer the below points for a quick resolution.

    1. Ensure that you have Microsoft Outlook installed on your computer.

    2. If you are facing this issue on Windows 10 or higher operating system then install EdbMails on Windows 7 or Window 8 Operating system and verify. Microsoft Outlook presence is must on any versions of Windows operating system for EDB recovery.

    3. Report the issues to EdbMails Tech support and our support team will assist you in resolving the issue.

  12. Does EdbMails supports Public Folders / Public Calendars recovery / export?

    Yes. Using EdbMails you can recover and export Public Folders / Public Calendars to an Outlook PST file. Also, you can export Public Folders / Public Calendars to Office 365 / Live Exchange Server.

  13. How long does it take before the first PST is generated after starting EDB to PST export operation?

    The moment progress starts showing the counts for the exported items, the PST file will get created in the selected location. Ensure that you have Microsoft Outlook installed on your computer to export Mailboxes to a PST file.

  14. Is there any command to Import / Migrate PST file to Exchange Server?

    You may use the below PowerShell command to import a PST file into a user's primary mailbox.


    New-MailboxImportRequest -Mailbox "Mailbox name" -FilePath "Complete_path_of_the_PST.pst" -TargetRootFolder "/"


    Note: Corporate Premium and higher plans will support application based direct migration

  15. Is there any settings to extract multiple mailboxes / folders from my Exchange EDB file in parallel, to double the email extraction performance?

    You may install the EdbMails application on multiple computers within the network group and share the EDB file across the network group computers (share with the computers have the EdbMails application installed and provide complete read and write permissions to the file).

    Start / launch the EdbMails application on all the computers and select the shared EDB file for recovery. During export operation, you can select the required mailboxes / folders that you wish to export in parallel on respective computers.