Fix ‘Content Index State Failed and Suspended’ error in Exchange Server

The ‘Content Index State Failed’ error in Microsoft Exchange Server typically signals that the mailbox database’s search index is corrupted or not working properly. This issue can interfere with email searches, reduce server performance, and in some cases, stop the database from mounting altogether. It often occurs after unexpected shutdowns, hardware malfunctions, or replication failures in DAG (Database Availability Group) setups. For Exchange administrators, resolving this error is essential to maintain smooth access and reliable search functionality for users.

While Exchange includes built-in options such as rebuilding the content index or restarting related services, these approaches are not always successful, particularly when the EDB file is heavily corrupted or fails to mount. In such situations, standard recovery methods may no longer work, leaving administrators in need of a dependable alternative. EdbMails EDB to Exchange Migration tool addresses this challenge by enabling direct extraction and migration of mailbox data from damaged or offline EDB files to a healthy Exchange server, completely bypassing the problematic search index.

This step-by-step guide explains how to use EdbMails to fix the ‘Content Index State Failed’ error and regain full access to mailbox data. Whether you’re dealing with an inaccessible database or looking for a reliable recovery method with minimal downtime, this solution helps maintain Exchange stability and ensures uninterrupted access for users.

What is the Content Index State Failed error in Exchange server?

The 'Content Index State Failed' error occurs due to issues in the Exchange Server Information Store, or when the Store fails to access the database index file, causing disruptions in various user operations such as searching, saving messages, composing emails, and accessing mailboxes. This error can also be triggered by insufficient hard disk space, preventing the indexing function from reading or writing data correctly.

The error message typically appears as: "Database copy on server has content index catalog files in the following state: ‘Failed’" or “Mailbox database copy Failed or Suspended.”

To understand this conceptually, an Index file contains search data and is stored in the Exchange server database folder, usually identified by a long string of GUID. Whenever a user conducts a search or looks up an item in their mailbox, the Exchange Information Store retrieves and parses this information from the index file to display search results. When the Content Index State Failed error occurs, users are unable to perform searches, switch to a new Exchange server, or create passive database copies in the event of a failover.

1. How to fix the content index failed and suspended in Exchange server 2019, 2016 and 2013?

   To fix the Content Index Failed and Suspended error in Exchange server 2019, 2016, and 2013, you can delete and rebuild the index file on the Exchange server by stopping and restarting the Exchange server search services. Below, we’ll walk through the steps to resolve this issue, whether your server is standalone or part of a Database Availability Group (DAG).

   • Steps to resolve the issue content index failed in Exchange server 2019, 2016, 2013 (Without DAG)

     In this method, you delete and rebuild the Exchange server database index. However, this may not be ideal for environments with large database files containing numerous user mailboxes. The process can be resource-intensive, consuming significant system memory and CPU power. To minimize disruption to users, it is recommended to perform these steps outside of normal working hours.

     • Step 1: Press 'Windows + R' on your computer and type 'services.msc'
     • Step 2: Stop the services Microsoft Exchange Search and Microsoft Exchange Search Host Controller
     • Step 3: Browse the location of the Exchange database (.edb) file from File Explorer
     • Step 4: Delete the folder with the long string (GUID) containing the index file
     • Step 5: Restart the Exchange server search services that you disabled in Step 2
     • Step 6: Start the Exchange management Shell (EMS) as a system administrator
     • Step 7: Run the cmdlet Get-MailboxDatabaseCopyStatus to check the state of the Content Index

       C:\>Get-MailboxDatabaseCopyStatus * | sort name | select name, status, contentindexstate

       If the Content Index Status corresponding to a database file shows 'Healthy', this means that the error is resolved

   • Steps to resolve the issue content index failed in Exchange server 2019, 2016, 2013 (With DAG)

     If the database is part of a Database Availability Group (DAG), you’ll need to reseed the database or manually check the failed indexes. To repair only the corrupted catalog, you can run the following PowerShell cmdlets.

     • Step 1: Run the cmdlet Get-MailboxDatabaseCopyStatus to check the status of the index

       C:\>Get-MailboxDatabaseCopyStatus * | sort name | select name, status, contentindexstate

     • Step 2: Run the cmdlet Update-MailboxDatabasecopy to repair the corrupted catalog and reseed the database

       C:\>Update-MailboxDatabaseCopy DB4\EX2016SRV2 -CatalogOnly -BeginSeed

     • Step 3: Run the cmdlet Get-MailboxDatabaseCopyStatus to check the state of the content index

       C:\>Get-MailboxDatabaseCopyStatus * | sort name | select name, status, contentindexstate

     Tip: When performing the reseeding operation, provide the name of the failed database along with the healthy server. For example, if the failed database is DB4, it can be reseeded from the healthy Exchange server 2016SRV2.

2. How to fix the content index failed and suspended in Exchange server 2010?

   To fix the content index failed error in Exchange server 2010, reseed the failed index catalog of the database and restore the passive database copy.

   • Step 1: Run the Exchange Management Shell as Administrator
   • Step 2: Run Suspend-MailboxDatabaseCopy to stop copying between the Active and Passive Database
   • Step 3: Reseed the failed index catalog of the passive database from the active copy
   • Step 4: Check the ContentIndexState of the database for the status 'Healthy'

   The limitations of the methods mentioned above are that they rely on PowerShell cmdlets, which can be challenging for non-technical users to execute. Additionally, if the Content Index State still shows 'Failed' after attempting repairs, or if the database is severely corrupted, you will need to dismount the database from the server. In this case, it’s recommended to create an Exchange database backup and migrate the mailbox data to another Exchange server using a third-party tool, as outlined in the next section.

3. Fix the issue content index failed and suspended in Exchange server 2019, 2016, 2013, 2010 and 2007

   EdbMails is a Microsoft-partnered Exchange recovery solution designed to resolve the Content Index Failed error by repairing and exporting mailboxes from EDB to PST. It also supports importing EDB files to Live Exchange servers (2019, 2016, 2013, and 2010) and can restore corrupted, offline, and dismounted database files. Additionally, EdbMails allows you to back up your mailboxes and mail items to local storage, helping you free up valuable server space.

   Steps to fix error content index failed in Exchange server

   • Step 1: Download and launch EdbMails EDB converter software

     • Download and install EdbMails on any Windows computer, even if Exchange Server isn’t installed on that system.

       

     • Start by launching the EdbMails software on your computer.
     • Enter your registered email address and password, then click ‘Login’. If you haven’t created an account yet, choose ‘Start Your Free Trial’ to continue with the trial version
       Note: The Free Trial version allows mailbox export with a limit of 30 items per folder. To export all mailbox data without restrictions, you must purchase a license.

       Click here to purchase the license from the EdbMails website.

       After buying the license, close and reopen the application, then sign in using the same email credentials to activate full access.

       

     • From the product list, select ‘EDB Recovery (Offline) and Migration’ to resolve the error.

       

     • Select 'EDB to Live Exchange'.

       

     • A default job name is assigned automatically, but you can select ‘New Job’ to create a custom name that is easy to recognize, unique, and tailored to your requirements.
     • Then, click ‘Next’ to continue.

       

   • Step 2: Select and repair the offline Exchange EDB file

     • Click the ‘Browse for EDB file’ button.

       

     • Select the offline Exchange EDB file that you’d like to import into the Exchange server.

       

     • EdbMails analyzes the offline EDB file to restore mailbox data affected by corruption. The time required for recovery varies based on the database size and its condition, so wait until the scan completes.

       

     • After the recovery process completes, expand the mailbox and click on any folder to view its contents like; emails, contacts, calendars, tasks, journals, and notes, displayed in the right side preview pane.
     • Select the specific mailboxes or folders you wish to export, then click ‘Next’ to continue.

       

   • Step 3: Connect to target Exchange server

     • To connect to your target Exchange server, click ‘Add New Connection’ to set up a new configuration. If a connection already exists, simply choose it from the list and click ‘Connect to Existing’ to move forward.

       

     • Select the necessary connection settings and click the ‘Next’ button.

         Different options to connect to Exchange server in EdbMails.

       

     • Fill in the target Exchange server details to complete the connection setup, then click ‘Login’ to move forward.

       

     • EdbMails automatically loads up to 100 mailboxes from the target Exchange server, as per Microsoft’s API limit. If your organization has more than 100 mailboxes, you can conveniently load the rest by importing them using a CSV file method. Just choose the method that suits you best to continue loading mailboxes.

       

   • Step 4: Map source and target mailboxes

     • Select the mailbox mapping option that best fits your migration needs.

       

     • When installed directly on the target Exchange server, EdbMails can automatically create the required mailboxes for you. It also streamlines the migration by automatically mapping mailboxes between the source and target based on display names. For more flexibility, you can manually map specific mailboxes and folders to match your migration plan.

       

   • Step 5: Start EDB to live Exchange migration

     • After completing the mailbox mapping, click ‘Start Migration’ to begin transferring the mailbox data from the EDB file to the Exchange server.

       

     • Track the migration in real-time using the progress bar. Once the process is finished, EdbMails will show a confirmation message to let you know the migration was successful.

       

     • Click the ‘View Logs’ button to access a detailed migration report, which offers insights into the transferred items and any errors that may have occurred.

---

Additional resources

• Export Exchange Archive mailbox to PST
• Resolve Exchange database fails to mount error
• Recover emails from a dismounted Exchange database
• Exchange database is mandatory on UserMailbox