EdbMails EDB Recovery and Migration software
  • Reseller
  • Free Trial
  • Video Tutorials
  • Support
  • FAQ
  • Free Tools
  • Knowledge Base
  • Products
    Exchange EDB / Email Recovery Tools
    • EDB Recovery and MigrationRecover EDB to PST, EDB to Office 365 and Exchange NO Duplicate Migration
    • OST Recovery and MigrationRecover OST to PST, OST to Office 365 and Exchange Migration
    • PST Recovery and MigrationRecover Outlook PST, PST to Office 365 and Exchange Migration
    • MBOX Export and MigrationExport MBOX to PST, MBOX to Office 365 and Exchange Migration
    • NSF Export and MigrationExport NSF to PST, NSF to Office 365 and Exchange Migration
    Exchange and Office 365 Migration
    • Exchange Server MigrationMigrate Exchange 2007, 2010, 2013, 2016, 2019 to Office 365 tenants. Also, migrate between Exchange servers and PST
    • Office 365 MigrationMigrate Source Office 365 tenants to Destination Office 365 tenants. Also, migrate to Exchange Server and PST
    • IMAP Email Backup & MigrationMigrate all IMAP email servers (Gmail, Zimbra, Zoho, Yahoo etc.), Office 365, Exchange and Backup to Outlook PST
    • SharePoint Online MigrationMigrate documents, files and folders from SharePoint sites
    • OneDrive for Business MigrationMigrate documents, files and folders from OneDrive
    • Microsoft Teams MigrationMigrate Teams, documents, files and folders etc.
    Exchange and Office 365 Backup
    • Office 365 BackupIncremental, Granular, Encrypted and Compressed Office 365 Mailboxes Backup
    • Exchange Server BackupIncremental, Granular, Encrypted and Compressed Exchange Mailboxes Backup
    • SharePoint, OneDrive & Teams BackupBackup Online site collections, Team sites, Office 365 groups, all documents etc.
    • Duplicate Remover - Office 365 & Exchange Remove duplicate emails, calendars, contacts, journal etc. from Office 365 and Exchange
    • GAL and All Address Lists migrationDirectly migrate Exchange and Office 365 Global address list and Address Lists items
    Go to products
  • Pricing
  • Features
  • Download
  • Account
    1. Home
    2. Product
    3. Exchange database in Clean Shutdown won't mount - Solution

    Exchange database in clean shutdown fails to mount

    Steps to resolve mounting issue for Exchange database in clean shutdown

User Manual

  • Overview
  • System Requirements
  • Installation
    • Installation process
    • Reinstall or Upgrade
    • How to uninstall
  • Initial Setup
  • FAQ
    • EDB to PST
    • EDB to Office 365 Migration
    • EDB to Exchange Migration
    • EDB Public Folder to Office 365
    • EDB Archive Mailbox to Office 365
    • EDB Public Folder to Exchange
    • EDB Archive Mailbox to Exchange
  • Videos
    • EDB to PST Converter
    • EDB to Office 365 Migration
    • EDB to Exchange Migration
    • EDB Public Folder to Office 365
    • EDB Archive Mailbox to Office 365
    • EDB Public Folder to Exchange
    • EDB Archive Mailbox to Exchange
  • Screenshots
    • EDB to PST
    • EDB to Office 365 Migration
    • EDB to Exchange Migration
    • EDB Public Folder to Office 365
    • EDB Archive Mailbox to Office 365
    • EDB Public Folder to Exchange
    • EDB Archive Mailbox to Exchange
  • How it works?
    • EDB to PST Converter
    • EDB to Office 365 Migration
    • EDB to Exchange Migration
    • EDB Public Folder to Office 365
    • EDB Public Folder to Exchange
    • EDB Archive Mailbox to Office 365
    • EDB Archive Mailbox to Exchange
  • Connect to Exchange server for multiple mailboxes migration
    • Connect with Global Admin
    • Connect to multiple users using CSV file
    • Connect using full access permission
    • Connect individual users for Single / Specific user Migration
  • Connect to Hosted Exchange for its Migration
    • Connect with Full Access permissions
    • Using multiple user credentials with CSV file
    • Connecting to Individual user for its migration
  • Connect to Office 365
    • Modern Authentication Using OAuth 2.0
      • Microsoft 365 modern authentication
      • Automatic Registration
      • Manual Registration
    • Connect with Global Admin
    • Connect to Office 365 with full access permission
    • Connect to Office 365 with CSV file option
    • Connect to Office 365 as single user mailbox
  • Set Exchange Server Impersonation rights
    • Exchange 2007 and below
    • Exchange 2010, 2013, 2016 and 2019
    • Set using Exchange Server GUI
  • Knowledge Base
    • How to recover Microsoft Exchange server from Jet Errors
    • Repair a corrupted Exchange database (EDB) file
    • Open and view an EDB file without Exchange server
    • Recover data from an Exchange server crash
    • Open and view an Exchange EDB file
    • Export a disconnected Exchange mailbox
    • Resolve Exchange database consistency check failure
    • Import an Exchange database file (.EDB) into a new Exchange
    • Recover deleted Exchange server mailboxes
    • Resolve Dirty Shutdown error of Exchange database
    • Restore an Exchange server database
    • Export Exchange mailboxes to Outlook PST
    • Export Exchange Public folders to Outlook PST
    • Extract mailbox and export EDB to Outlook PST
    • Export Exchange emails to PST by specific date
    • Export Exchange Archive mailbox to PST
    • Resolve Exchange database fails to mount error
    • Fix Content Index State Failed and suspended error
    • Recover emails from a dismounted Exchange database
    • Exchange database is mandatory on UserMailbox
    • Exchange database status unknown error
    • Restore Exchange 2016 mailbox from Recovery database
    • Move Exchange mailbox to another database
    • Check Exchange database health
    • Backup Exchange server database
    • Reduce Exchange database file size
    • Unable to Mount Database (hr=0x80004005, ec=1108)
    • Exchange Server Disaster Recovery Plan
    • Exchange database in clean shutdown fails to mount
  • Incremental Migration
  • Exchange Throttling Policy
  • Set Office 365 Impersonation rights
    • Using PowerShell commands
    • Using Office 365 GUI
  • Map the Mailboxes
  • Multifactor Authentication
    • Enable MFA in Office 365
    • Create App password for MFA
    • Disable Security Defaults

Clean and dirty shutdown of Exchange database

In an Exchange server environment, the database (also known as EDB file) holds user mailboxes, folders, attachments, notes, tasks, journals and other mailbox data. The Exchange server transactions like update, delete, edit are written to the log files and finally committed to the Exchange database. When these transactions are up-to-date and are in sync with the transaction logs, the database is said to be in the Clean Shutdown state. In this state, the EDB file is mounted to the server and is free from errors or any corruption.

On the other hand, when the database becomes severely corrupted or when the transaction log files are deleted before the entries are committed, the EDB is said to be in the Dirty Shutdown state. It is common for the EDB to dismount when it is in the Dirty Shutdown. However, in some situations, the Exchange database can also dismount when it is in the Clean Shutdown state. In this article, we look at the common reasons of mounting failure when the EDB is in the Clean Shutdown and the steps to resolve the issue.

QUICK LINKS

Fix damaged EDB file and recover data Restore Corrupted EDB File of Exchange Server Recover deleted folders from Offline EDB Repair Corrupt Exchange Database Recover mailbox data from an Exchange server crash Open and view an EDB file without Exchange server

How to check the state of the Exchange database?

Eseutil is a Microsoft built-in utility to check the Exchange database state. It is installed in the Exchange server bin directory. Depending upon your Exchange server versions, navigate to the location of eseutil and start the Windows command prompt as a system administrator.

Run the following cmdlet to check the Exchange database state

C:\Program Files\Microsoft\Exchange Server\V15\Mailbox\MBX1 eseutil /mh “MBX1.edb”

The cmdlet eseutil /mh checks the status and under the State field, you can see if the database file is in the Dirty Shutdown or Clean Shutdown as shown.

dirty-shutdown

If the Exchange database is in the Clean Shutdown, you can normally mount it with the Mount-Database cmdlet.

Mount-Database -Identity ExchangeServer1\MBX

However, the EDB may fail to mount even when it is in the Clean Shutdown state due to various reasons.

How to resolve the issue ‘Exchange Database in Clean Shutdown does not mount’?

When an Exchange database in Clean Shutdown fails to mount, it indicates a database indexing issue or insufficient space on the hard disk. When you open the Event Viewer, you might see the following error message with the error code (ec) 1142 and Event ID:1009.

The indexing of mailbox database MBX1 encountered an unexpected exception. Error details: Microsoft.Exchange.Search.Core.Abstraction.OperationFailedException: The component operation has failed. —> Microsoft.Exchange.Search.Engine.FeedingSkippedException: Feeding was skipped due to state Unknown. Failed to read notifications, MDB: 6ef27c68-8839-4397-8f0f-64420c2f788e. —> Microsoft.Mapi.MapiExceptionMdbOffline: MapiExceptionMdbOffline: Unable to read events. (hr=0x80004005, ec=1142)

Method 1: Check and restart the Exchange server services

The first solution is to check if the Exchange Server and database related services are running. The service Microsoft Information Store manages the mailbox and public folder database. If they are suspended by another conflicting application or blocked by an antivirus software, the mailbox and public folder databases are unavailable and the services that depend on it also fail to start. Follow the steps to restart the services.

  1. Press 'Window Key + R' and type 'services.msc'
  2. Find the service named Microsoft Exchange Information Store and Microsoft Exchange Mailbox Replication. Right click on the item and select 'Start'. If the service has been disabled or stopped, click 'Restart'

Note: If an antivirus software on your computer is blocking the Exchange services, disable the antivirus temporarily or add a whitelist to exclude the Exchange services.

Method 2: Check the drive storage space on your computer

Consider upgrading the hard drive to a higher capacity drive on which the Exchange server is installed. When the database grows in size, it may fail to mount due to insufficient storage space even when it is clean.

  • Right click on the Drive > Click 'Properties'
  • Check the Free Space of the Volume

If you're running out of space where the Exchange server is installed, consider upgrading your hard drive or moving the database to a different drive or location.

 See Exchange server storage configuration options for single and multiple databases per volume.

There is another concept of Circular logging which rewrites the transaction logs without creating new ones. Enabling the circular logging is generally not recommended unless the storage space is running very low. The transaction log files are required if you want to perform a soft recovery with eseutil. As a result, create a backup of the Exchange database with the Windows server backup to copy and safely purge the transaction logs.

Method 3: Check the database cluster and reboot the Exchange server

If your Exchange database is a part of the Database Availability Group (DAG), open the Failover Cluster Manager to check if the clusters are in a healthy state. If any member of the DAG is offline, the Exchange database fails to mount to the server.

Reboot the Exchange server if it is offline and repeat the steps for the others. After the reboot, check the status of the clusters and the database. The cluster should now be online and the databases must be successfully mounted.

Method 4: Perform a reindexing of the Exchange database

The Update-MailboxDatabaseCopy cmdlet seeds a content index catalog for a mailbox database copy.

Update-MailboxDatabaseCopy -Identity DB1\MBX1 -CatalogOnly

The following cmdlet reseeds the Exchange database copy by deleting and updating the existing files.

Update-MailboxDatabaseCopy DB1/MBX1 -DeleteExistingFiles

If none of the aforementioned solutions work, it is recommended to use a third-party Exchange recovery software to restore your mailboxes from the Exchange database file. The following section describes the recovery and migration with EdbMails.

Method 5: Repair and migrate the EDB file to Exchange with EdbMails

EdbMails repair tool for Exchange is a Microsoft partnered software for recovering both healthy and corrupted EDB files and enables you to migrate your mailboxes from EDB to Live Exchange server and export to Outlook PST. It is compatible with Exchange 2019, 2016, 2013, 2010 and 2007 and can recover Exchange databases in Clean Shutdown that fail to mount. The following steps describe the migration operation.

  1. Download EdbMails and install the application on any computer that is connected to the source and target environment. You can also perform the recovery operation on any non-Exchange server computer.
  2. Launch the application and click 'Login' or 'Start Your Free Trial'
  3. Select the recovery technique as EDB to PST. EDB to Office 365. EDB to Exchange.

 See a detailed list of EdbMails system requirements. Make a copy of the EDB, STM and log files before you proceed with the recovery and migration operation.

  • Step 1: Select the EDB file in Clean shutdown that fails to mount

    Select the offline and dismounted Exchange database file that you want to recover. EdbMails recovers the contents and displays all your mailboxes where you can preview individual mail items. The application can recover mailbox.edb, pub.edb, priv.edb and STM files.

    Select EDB file

  • Step 2: Select the mailboxes to perform the export operation

    Select the mailboxes, folders and mailbox items and click 'Migrate to Live Exchange' to perform Exchange migration to the target. EdbMails can also migrate Public folders from the EDB file to Live Exchange 2019, 2016 and 2013.

    Export Selected Mailboxes

  • Step 3: Connect to the target Exchange server and map the mailboxes

    Select 'Connect using Global admin User' and select 'Connect to Mailbox(es)'. You can also connect to a specific user mailbox or load a list of user mailboxes by using a CSV file. See the instructions on how to use the different Exchange server connection methods supported by EdbMails.

     With EdbMails, you can migrate mailboxes, public folders, and archive mailboxes from the source EDB file to the target server.

    Connect to Exchange server

    Use Default connection

    The mapping activity in EdbMails can automatically match and map the mailboxes and folders with the Exchange server and saves time when you’re migrating a large number of mailboxes.

  • Step 2: Start the migration from the EDB file to Exchange server

    After you complete the mapping, start and monitor the migration. Finally, verify the count of migrated emails, folders and mailbox items with EdbMails text-based log report. With this method, you can safely recover a dismounted EDB file and migrate all your mailboxes from EDB to Exchange server.

    progress

     If you require further assistance, contact EdbMails 24x7 support. Try the free trial version today to recover and migrate a clean EDB file that fails to mount to the Exchange server.

      You can also directly migrate the EDB to Office 365 or export Exchange mailboxes to PST format.

     See the steps if you want to export Exchange mailboxes to PST format.

Conclusion

When the Exchange database in Clean Shutdown fails to mount, it is most likely an issue with the storage space or database indexing. To resolve the problem, restart the Exchange server services or reindex the database. If the Exchange server is a part of the DAG, you must check if any clusters are unavailable and reboot the Exchange server. If these solutions do not resolve the problem, you must repair the database with EdbMails Exchange recovery tool. The application can help you migrate the mailboxes from the clean EDB file directly to another Exchange and reinstate your data in an instant. You can also convert the EDB file to PST and import the mailboxes into Outlook.

Free Download
Buy Now
hidden msg

EdbMails Demo / Trial Version

Step 1. Download and install EdbMails

Step 2. Click the 'Start Your Free Trial' button

Demo login EdbMails

  • Home
  • Features
  • Pricing
  • Support
  • Download
  • Sitemap
  • FAQ
  • Video Tutorials
  • Technical Support
  • Live Chat
  • Contact Us
Shifttocloud Inc.
Rehoboth Beach, DE
United States
+1 (302) 416-3056

Privacy Policy | Terms of Use | GDPR | Security | Press Releases

© 2023 Shifttocloud Inc.

Live Chat

Hi, May I help you?

Hide Chat Now