Office 365 Migration FAQ's

  1. How to perform Office 365 Migration?

    Steps to perform Office 365 Migration

  2. How to Create the Public Folders in Office 365 for a new organization?

    Click here to create public folders in Office 365.

  3. Why do I need EdbMails Office 365 Migration?

    With EdbMails for Office 365 migration, you can achieve significant cost and time savings as it allows you to directly migrate all your data securely from Live Exchange server to Office 365

    Migrate Exchange Server versions 2003, 2007, 2010, 2013 or 2016 to your Office 365 tenant
    Support for Public folder migrations
    Migrate between different Office 365 tenants
    Simple and straightforward GUI (no PowerShell cmdlets are required);


  4. Can I test all the features of EdbMails Exchange Migration before buying it?

    Yes, you can do it in a simple way.

    You can run EdbMails demo / trial version for a quick test / review using 2 easy steps:

    Step 1: Download and install the EdbMails application
    Step 2: Click the "Start Your Free Trial" button as shown in the below screenshot

    Demo login EdbMails

    Demo / Free trial will migrate 30 items from each and every folder maintaining the exact source server folder hierarchy. You can Migrate 30 items from each and every folders from your Live Exchange server to other Live Exchange Server / Office 365.

    This means that, if you’re using it to migrate e.g. a user’s mailbox, only 30 emails from each mail folder, 30 calendar items from each calendar, 30 contacts from every contacts folder, etc. will be migrated.

    Later you can purchase the license for full version of Office 365 Migration tool; you can resume the migration and move all remaining items incrementally.


  5. How does EdbMails Office 365 migration work?

    EdbMails Office 365 migration works by accessing the data in the source Live Exchange server and then migrating all this data to your Office 365 user account by making use of impersonation rights granted to a user in both the source server and target Office 365 account.


  6. Is migration between two different Office 365 tenants possible?

    Yes, EdbMails supports seamless migration between different Office 365 tenants which can be extremely useful for organizations in scenarios like mergers.


  7. Does EdbMails support migrations from Hosted Exchange Server?

    Yes it does. With EdbMails, you can migrate all the mailbox data from your hosted exchange platform (eg Rackspace, Godaddy etc) to Office 365 tenant flawlessly.


  8. Can encrypted emails be migrated?

    Yes EdbMails can easily migrate encrypted emails from the source exchange server to your Office 365 user account same as it would migrate normal emails. You can find all your encrypted emails in the Office 365 mailbox after migration.


  9. Is there support for migration from a hybrid environment?

    Yes, EdbMails supports migration from hybrid environments to Office 365.


  10. Are all languages supported by EdbMails?

    Yes EdbMails comes with built in support for all languages and can also migrate special characters. Thus no matter which language your source and destination servers are in, EdbMails can perform the migration effortlessly.


  11. How is EdbMails Office 365 migration licensed?

    EdbMails is licensed per mailbox for Office 365 migration.

    For example, if you have purchased license for migrating 100 mailboxes and migrated only 50 to Office 365, you can still use the 50 slots you have left to migrate from any Live exchange server to Office 365 tenant.



  12. How does EdbMails Office 365 to Office 365 / Live Exchange migration license works?

    Office 365 to Office 365 / Live Exchange migration license works based on how many mailboxes you want to migrate. That is, if you want to migrate 200 Mailboxes to a different domain then you just need 200 Mailboxes license. And you can use this license to migrate same mailboxes repeatedly for lifetime.


  13. Does the license includes migration of Contact list, Calendar and Public Folders?

    Yes. It will support Contact, Calendar, Task, Mail, Public Folders / Archive Folder migration as well


  14. Do I need to buy separate license for Public Folders migration?

    No. The basic license will support Contact, Calendar, Task, Mail, Public Folders / Archive Folder migration as well.


  15. In case of migration failed halfway through, can the same set of license be reused?

    Yes. You can reuse the license for the same mailbox for lifetime. That is, migrate the same mailbox any number of time repeatedly to any destination server / domain without buying any additional licenses.


  16. What if I need license to migrate more mailboxes?

    You can easily purchase additional mailbox license through our order page and continue with the migration.



  17. What types of data can EdbMails Office 365 tool migrate?

    EdbMails Office 365 migration tool can migrate all emails, calendar, contacts, notes, journals, tasks, public folder, archive folder from the source server to target Office 365 tenant.


  18. Is it necessary to install EdbMails on the source server?

    No, you can install EdbMails on any computer that can access the source server for migration to Office 365.


  19. Does EdbMails have any size and speed limitations?

    No. EdbMails doesn’t have any size or speed restrictions for migration to Office 365. However keep in mind that Microsoft EWS api can limit the migration concurrency (default : 3) or size of the mailboxes (default : 25 mb) that can be uploaded. Other factors that affect speed include type of data being migrated, hardware configuration of the source server, throttling policies of the source server.


  20. Is there support for Multi-Factor Authentication in Office 365?

    Yes, EdbMails Office 365 migration tool has support for Office 365 Multi Factor Authentication or MFA. All the data from Live Exchange Server or Office 365 tenant can be migrated to your MFA enabled Office 365 account using the app-password for authentication.


  21. Does EdbMails support mapping of source and target mailboxes?

    Yes, EdbMails Office 365 migration tool supports mapping of source mailboxes to required target mailboxes of the user’s choice. For this, select the appropriate mailbox from the list of mailboxes/folders that are selected for migration and choose target mailbox from the right pane as shown in the below screen.



  22. Does EdbMails Office 365 migration support Public folders?

    Yes, EdbMails supports migration of Public folders to Office 365. The Public folder structure from the source server is exactly reproduced in your Office 365 tenant. All you have to do is create a public folder in Office 365 and assign a Office 365 user to it, EdbMails will handle the rest.

    Click here to create public folders in Office 365.


  23. Is the data on source server affected in anyway when using EdbMails Office 365 migration tool?

    No EdbMails does not modify the data on the source server in any way as it accesses source server mailboxes only for migrating them to your Office 365 tenant.


  24. Can the source mailboxes still be used after migration to Office 365?

    Yes the source mailboxes can still be used as EdbMails does not alter the contents of these mailboxes during migration. You can even migrate just the new items that are created in the source server to Office 365 using EdbMails incremental migration without having to re do the full migration again.


  25. What if I encounter an error?

    For any queries about using the EdbMails Office 365 Migration tool, please refer to our FAQ page which contains commonly asked questions and their solutions. However if the FAQ doesn’t answer your query or solve your issue, you can contact our Technical support team via email, Live chat or phone 24x7 on all days.