BigPond email to Office 365 migration

Planning is one of the most important steps before you begin the BigPond email to Office 365 migration. Here is a checklist of points to consider before you migrate.

• Determine the size of the data and the number of mailboxes you want to migrate.
• Make a list of all the data and permissions from BigPond email that you want to transfer.
• Create appropriate user mailboxes on Office 365 and assign licenses to them.
• Ensure you have enough network capacity and bandwidth to migrate.
• Communicate the migration plan and flow to your end users.

• 1. Find the IMAP server name of your BigPond email server. You can find this information from your server’s dashboard settings or by connecting your email system to Outlook.
  2. Have the users email address, passwords, IMAP hostname and port number.
  3. Create mailboxes on your target Office 365 server. You can choose the option to automatically create target mailboxes in EdbMails. If you prefer to create them manually, refer to the links below.
     1. Add users and assign licenses to Office 365 users
     2. Assign Microsoft 365 licenses to user accounts
  4. If you have a custom email domain from your hosting provider to which you want to migrate and receive emails, you must add and verify the domain on Office 365.
      Steps to add a custom domain to Office 365 and Steps to add DNS records to connect your domain.
  5. Configure Office 365 to send and receive large messages.
      Follow the steps to increase the message size on Office 365 to 150MB and see tips to optimize IMAP migration to Exchange online.

• Step 1: Download and install EdbMails IMAP migration software

  • Download and install EdbMails on your computer.

    

  • Open the application and either log in with your email and password if you already have an account, or click the ‘Start Your Free Trial’ button to begin using the app for free without signing up right away.

    

  • Choose the ‘IMAP (Gmail, Outlook and more) Migration’ option to begin the transfer process.

    

  • Select ‘IMAP to Office 365 Migration’.

    

  • You can either go with the default job name or click on 'New Job' if you'd like to customize it.

    

• Step 2: Connect to the source BigPond email server

  • To migrate a single BigPond email account, choose the ‘Single User / Account Migration’ option and click ‘Next’ to proceed.

    

  • Select the correct IMAP host name for BigPond (usually imap.telstra.com) from the list, or enter it manually if unavailable. Then, provide your BigPond email address and the associated password to authenticate the connection
  • After entering the required credentials, click the ‘Login’ button to allow EdbMails to establish a secure connection with your BigPond mailbox and fetch the data for migration.

    

  • To migrate multiple BigPond mailboxes, choose the ‘Multiple (Bulk) Users/Accounts Migration’ option and click ‘Next’.

    

  • Click ‘Download Sample CSV File’.

    

  • Open the CSV file and input the required details, such as email address, password, server name, and port number. Once you've entered all the information, save the file.

    

  • After updating the CSV file, save it and close it.
  • Then, click on the ‘Browse CSV File’ button in the migration tool, navigate to the updated file on your system, select it, and click ‘Open’ to continue. This step enables the tool to read the mailbox mapping details required for the migration process.

    

• Step 3: Select the mailboxes or folders to migrate

  • Select the mailboxes or specific email folders you want to migrate from your BigPond account. You can choose all mail items or filter by folders such as Inbox, Sent Items, or Custom Folders based on your requirements. Once selected, click ‘Next’ to proceed with the migration process

    

• Step 4: Connect to target Office 365 server

  • Click the ‘Add New Connection’ button to set up a new connection to your target Office 365 account. If you want to use an existing connection, simply select it from the list and click ‘Connect to Existing’

    

  • Choose the necessary connection options and click ‘Next’ to continue.

    

  • Choose your preferred secure authentication method for the target Office 365 and click the ‘Login’ button.

    

  • Authenticate on the Microsoft sign-in page.

    

  • After logging into your target Office 365 server, select how you’d like to load the mailboxes. EdbMails will automatically display the available mailboxes, but because of Microsoft API limitations, it may only show up to 100. If you have more than 100 mailboxes, choose the ‘Load Mailboxes using .CSV file’ option.

    

• Step 5: BigPond email to Office 365 mailboxes mapping

  • Select a preferred option to map the source mailboxes and folders with their corresponding mailboxes and folders on the target Office 365 account.

    

  • EdbMails lets you automatically create the required mailboxes in your target Office 365 account.
  • It also automatically maps your source Hostmonster mailboxes and folders to the matching ones in Office 365, making large migrations easier to manage.

    

• Step 6: Start BigPond to Office 365 migration

  • Verify the mailbox mapping, then click the ‘Start Migration’ button to begin the migration process.

    

  • Click the ‘View Logs’ button to access the full migration report. The report provides detailed information, including the mailbox mapping, an overall summary of the migration, and the item count for each mailbox and folder that was migrated.

    

• Step 1: Update the MX records to point to Office 365

  Ensure the MX records are updated to direct your email traffic to the Office 365 server, enabling smooth email flow. Alongside, make sure to configure the Autodiscover record so Outlook can automatically detect and connect to the newly migrated mailboxes, providing users with seamless email access.

• Step 2: Create a new Outlook profile for users in the new domain

  In case users face issues connecting to Office 365 mailboxes, configure a new Outlook profile for each user within the new domain to restore proper functionality.

  For troubleshooting, check out our knowledge base articles. If you have additional questions, browse the FAQs or engage with our customer care team for personalized assistance.