Knowledge Basemagnifier-glass

Get an instant help and tips on how to use and get the most out of your EdbMails tools.

How can we help you?

Could not map Exchange web service folder - Error


Could not map Exchange web service folder.

This error may occur when EdbMails couldn’t recognize the folder in a required folder path. Renaming the folder at the target server is a usual process. The main reasons to occur this error:

  • A user has a label in Google Drive such as 'x/y/z' or 'x' / 'y' / 'z'.
  • Let this be migrated, EdbMails tries to create a folder tree like "x" / "y" / "z".
  • Let the user rename "x" as "x/y" and delete "y" and "z".
  • A folder "x/y" already exists at the target.


Our recommendation is:

  • Let the user log in to the target server and delete the folder (s) that updated.
  • Login to EdbMails application.
  • Connect to source and target servers and perform the migration

Live Chat

Hi, May I help you?

Hide Chat Now