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Privacy Policy: Frequently Asked Questions

  1. How long does EdbMails keep my account?

    When you sign up for an account with us, we’ll retain information as long as your account is in existence or as long as we need it to provide you the Services. If you request for delete your account, But please note: (1) there might be some latency in deleting this information from our database; and (2) we may retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.

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  2. What are EdbMails lawful bases for processing my data?

    We use your data to provide you with the EdbMails Services pursuant to our contract with you. Specifically, EdbMails uses your data to:

    • Provide, update, maintain and protect our Services and business. For example, we make it easier to share and collaborate by storing your Personal information / Personal Data and making them available for you to use.
    • Communicate with you by responding to your requests, comments, and questions. If you contact us with questions or concerns about the Services, we may use your Personal information / Personal Data to respond.
    • Send you emails and other communications. We may contact you about important changes to our Services and Service-related notices. These communications are considered part of the EdbMails Services and you may not opt out of them.

    EdbMails will collect and use your data in furtherance of its legitimate interests in operating our Services and business. Specifically, EdbMails uses your data to:

    • Understand how you use our Services and improve them.
    • Send marketing emails and other communications in certain instances (see the Marketing section in our privacy policy for more details).
    • Investigate and prevent security issues and abuse of EdbMails Services or EdbMails users.
    • Comply with applicable law, legal process, or regulation.

    Finally, EdbMails will sometimes collect and use your data with your consent to:

    • Send you marketing materials about our Services. If you do not wish to receive these materials, simply click the Unsubscribe link in any email, or update your Opt out section of your EdbMails account.

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  3. How does EdbMails collect and use my usage information to improve its services?

    • Information that you provide by filling in forms on our Sites. This includes without limitation information provided at the time of purchasing the Services, and when you report a problem with our Sites.
    • Records and copies of your correspondence (including email addresses), if you contact us.
    • Through EdbMails desktop applications you download from the Sites or in connection with the Services, which provide dedicated non-browser-based interaction between you and the Sites.
    • We collect information about how you use the Services, including actions you take in your EdbMails account. We use this information to improve our Services, develop new services and features, and protect EdbMails users. For example, we collect information about how you interact with our EdbMails application to optimize the design and placement of certain screen and buttons to make it more usable. We also use aggregate usage information regarding Showcase to determine which parts of the feature our users are finding most useful.

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  4. How do I object to or limit the use of my personal data?

    You have a right to ask us to stop using or limit our use of your personal data in certain circumstances—for example, if we have no lawful basis to keep using your data, or if you think your personal data is inaccurate.

    You have an absolute right to object to our use of your personal information for marketing purposes, and we’ve made it easy for you to do so. You can ask us to stop sending you marketing messages at any time by simply click the Unsubscribe link in any email, or update your Opt out section of your EdbMails account.

    You may also send us an email at privacy-mail to request access to, correct, or delete any personal information that you have provided to us. In some cases, we cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

    If you believe that EdbMails has no lawful basis for using your personal data, or believe there are other inaccuracies in your personal data, please let us know by contacting us at privacy-mail and we’ll look into it.

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  5. How can I access my personal data?

    For information about your account, sign in to your account page. Here you can find the details associated with your account.

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